Troubleshooting

Here are some of the most common issues.

Unable to get historical data beyond a certain date

Summary: This issue is most commonly tied to the limits associated with your subscription. Basic plans can see articles up to one year old, while our Premium and Advanced plans can see between five and fifteen years of historical data.

Resolution: Consider upgrading your plan.

Search request appears to timeout or not respond

Summary: Depending on your query, you may receive an error if the time period associated with your search is too long. This is due to the sheer breadth of articles in our search results.

Resolution: Reduce the time period associated with your search and work your way back up. Common time periods include one month or one year.